The job of building a relationship with a tenant begins the first day you show them around. When a renter is choosing a new place to live, how they feel about a potential landlord can count for a lot. It counts for even more when it comes time for tenants to decide whether to stay or go. And if they’ve kept up their end of the bargain by being clean, quiet, and reliable with their payments, you’ll probably want to make sure to keep them around.
One of the best times to establish a good rapport with your tenants is on move-in day. Renters will remember the help you offered on that stressful day, and they know they can count on you in the event of a problem and for any questions they might have.
To come up with ways to welcome incoming tenants, put yourself in their shoes. It’s going to be an exhausting couple of days of unpacking boxes and arranging furniture. What will they need the most during that time that doesn’t involve too much time or effort? Here are a few options for a complete welcome package:
1. Make sure your tenant is set up for online rent payments
This is something you should take care of before move-in day, just to make sure your tenants don’t have too many other arrangements to make. As soon as your tenant has been accepted and paid their deposit, reach out to them via e-mail about using Rentler to connect their bank account, credit card, or debit card for quick and easy payments. If they haven’t gotten set up by move-in day, include a friendly reminder in their welcome package outlining the how convenient using Rentler is.
2. Get them familiar with their new neighborhood
After all, they haven’t just chosen your building – they’ve chosen your part of the city. Your tenant’s welcome package should include a list of nearby banks, grocery stores, post offices, doctor’s offices, pharmacies, haircutters, dry cleaners, gas stations, childcare and pet care services – anything a tenant might need on a day-to-day basis. With your help, they’ll know where to go in a pinch without spending too much time Googling.
This list can go beyond basic services, too. Talk to some popular local restaurants, bars, shops and entertainment venues about supplying coupons to include in your tenant’s welcome package. This tells your tenant that they can come to you for suggestions about where to go when they have free time.
3. Make their first week easy with a few basic supplies
In Israel, landlords welcome new tenants by leaving bread and salt in their new homes. You can do something similar by stocking your tenant’s kitchen and bathroom with basic necessities, like toilet paper, paper towels, all-purpose cleaner, batteries, and light bulbs. This will help your tenants acclimate to their new place without having to make a run to the store, and they’ll be grateful for your foresight.
4. Connect them with their new neighbors
Depending on the size of your building, you can introduce new tenants to the community by having a bulletin board where people can post about services they offer or events going on at your apartment complex. If you rent a single-family home, make sure to tell new tenants a little bit about their new neighbors and even facilitate an introduction if you know them well. Show tenants that you’re not just operating a building – you’re building a community.
How do you like to welcome new tenants on move-in day? What have your tenants appreciated the most?
Originally published on Groundwork